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Why don’t attorneys return my call?

It has been said to me by many a client, “it is truly a breath of fresh air how fast you reply to emails and phone calls… thank you.” They often then say something like other attorneys don’t even call them back to schedule an initial appointment or call them back once they are the attorney of record… thus the age old question, “why don’t attorneys return my call?”

I hate to make excuses for my brethren so I won’t. Yes attorneys are busy but, you know what, so are most people. Life is busy.  Do attorneys really think they are busier than others?

I have heard attorneys say their time is valuable.  Yes, our time has value but it’s value comes from clients who hire us and happy clients who refer us to their friends and family. If we act like our time is more valuable than others I think we create a chasm between us and our clients. All of us have a similar time on this earth and thus, ultimately, all of our time has a similar ultimate value. You and your time deserve to be treated with respect just like I expect people to respect me and my time. We are all in this together.  Find an attorney who wants to work WITH you!

The bottom line is, however, that attorneys are just not good at creating systems nor are they generally good at prioritizing what’s important. Systems start from the minute you call an organized law office. Your call will be routed directly to me if I am available and if I am not then to my probate paralegal, Danielle.  One of us is usually available. You want answers to your California probate questions and we want to help give you those answers.

From there our systems continue. We know that most people who have lost a loved one want to talk about the probate process as quickly as possible. On the phone or in person you want answers. Once you have the answers, assuming you have to go to probate court, you probably want to file as quickly as possible. You don’t want to wait two weeks for the first appointment and you don’t want the attorney to take a week or two to organize your documents for filing.

REAL WORLD CASE STUDY:

Recently I received an email from a prospective client at 8:40 AM.  The email was from a lead’s consolidator that sends your email to several attorneys in the area. I do not know how many. I emailed back at 8:41 asking the person to call me. We finally spoke on the phone an hour later. They were in my office at 12:15. The courier arrived at 1:15 to take the signed documents to the Placer county probate court for filing. So within 5 hours of initial contact this new client’s probate was on file in court. FIVE HOURS. Not a week. Not a month. FIVE HOURS! Expect that from your probate attorney.

Our systems continue from the time of initial filing.  We publish right away in a newspaper adjudicated for the county that covers the city of death of your loved one.  We then take care of the initial notice of hearing next.  We calendar, in our system, to check the Court’s calendar notes and to get the Court order filed before the hearing. This type of system continues with the whole probate process so that your balls will not be dropped and your case will finish in a timely fashion!  Because at the end what do most people want? They want their probate finished, as quickly as possible, so they can move on with life.

So back to the question of the day… ok, well I don’t have a nice answer and I don’t want to speak ill of my comrades. Another great example was a new client who recently hired me to handle a probate of a loved one who had just died. They had been in touch with the county public guardian’s office. The county office had given them the name of three well respected probate attorneys.  Ok, two others who I consider very well respected and me being the third.  The client was happy I was able to get him in and get the documents ready so quickly to sign.  It had been about 5 days since our first contact as he was dealing with the funeral and other stuff.  You know why he hired me?  He told me, “I had the names of the three attorneys and I called all three… and you were the only one that called me back.”  It had been five days and the other two attorneys still had not called him back or had someone in their office (again, systems) call him back. If you are a young attorney put this down as law firm marketing 101 – call people back.

So it comes down to this, and yes this is a sales pitch… if you want prompt replies and efficient, high quality, legal services for your California probate then call me today!  We handle probates throughout California as we can “appear” telephonically in all the probate courts.

Call or email me today to discuss your case! 888-920-5983.   -John

Ratings and Reviews

10.0John Bernard Palley
Wealth Counsel Member
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